11.1 Equipment may be supplied to facilitate use of this service. The customer must take reasonable care of such Equipment and must not deliberately damage it, tamper with it, attempt to repair it, replicate it or disassemble it in any way. The customer is not allowed to remove the Equipment from the Equipment service address specified in this contract without our written permission in advance. The customer must tell us where the equipment is at any time if we ask.

11.2 When this contract ends, or we replace the Equipment, the customer must within 14 days observe our reasonable instructions as to the return of the equipment to us, its collection by us, or its disposal by the Customer.

11.3 The equipment belongs to us at all times. The customer is not allowed to sell the equipment nor to give it away, nor to allow any one else to keep it.

11.4 Your telephone system which relies upon either pstn or isdn 2 or isdn 30 connectivity is your responsibility to maintain and ensure that proper security is in place to avoid any hacking. Hacking means that any third party whether under your employment or not manages to obtain access to the phone system and make outbound calls to any destination worldwide. In the event this happens you will be liable for all call charges that occur as a result. It will be your responsibility to ensure that that proper security methods are in place to avoid this.

11.5 The customer acknowledges equipment(s) which have been requested either verbally or in writing as per service order agreement / signup form or written instruction on email or social media or any messaging program is liable for its cost(s) starting from the activation date. The customer accepts irrespective of how often the equipment is used and / or whether the customer chooses to use it at all, that start up fees and reoccurring charges will apply as per the agreement. UniverCell is not obliged to process refunds for equipment(s) until the expiration date of the contractual agreement.

Posted in: Terms & Conditions